Service Credit Union - Portsmouth, New Hampshire

Erika Lundgren

I've used Service Credit Union for my small business for the last 1.5 years but unfortunately am not able to recommend them for those with a small business.

Christopher or Chris/Critter C

I been with Service credit union for years and since they change they way they bank there pretty much just like banks not union anymore. complete joke, they change to much less hours less help. Im just going to close my account down, there tap doesn't work at atm, they only allow one depoist in somerworth and won't fix the atm that was stolen cause it has no option for depoist so you have to park you car and go into walmart and lukcy it be working. i have complain plenty too them im closing my account down. they are a joke

Kimberly Fand

Alexis and Tiffany ( and the rest of the SCU staff) were amazingly quick and helpful with getting my car loan situated by the deadline I had to meet with the car dealership ( who didn’t make the process easy). They both were patient, super helpful, caring, and also made me smile/laugh throughout the stressful process.
100% recommend this branch!

Leslie Smith-Dirksen

Very upset with the quality of customer service, left on hold for over 20 minutes today, no call back. Sent to a Co-op shared branch with wrong information from
customer service. Wasted a half a day running around and then abandoned on the CS line.

susan nute

I'm a long time number of service credit union and that's about to change. I called into the call ctr. Because unless you go to a branch you can no longer speak to those you transact . The reps Tanya and Dan I dealt with today would not or could not give me ny account I formation. I'm tired of playing their way and plan on closing my account. hey have not been customer focused for 4 years now.

Vince Adnarim

Probably the worst customer service experience I've had in years. I was a member years ago and they were great. I had never been to this branch before until today and the woman was beyond rude. She wanted me to do everything online including becoming a member even though I was at the branch in person. Unfortunate. Because of your rude customer service I will be processing my loan elsewhere. She suggested I go to the Walmart branch down the street because they were too "short staffed" to help me. There was one other customer in this huge bank and roughly 10 employees standing around. Never again.

Nick Bax

On January 21, 2023. I applied online for a savings account with Service CU.

On January 23, 2023. I received an email requesting documents to help verify my identity. I recently legally changed my name. This may not be reflecting on my consumer reports, so I also included a copy of the court order changing my name. I sent them a copy of my social security card with my new name and a copy of an insurance policy.
On January 27, 2023. I received an voicemail requesting that I call to follow up.
I tried several times to call them, and on February 2, 2023, I was able to speak to a representative. I verified several questions, although I did have to pause to look up the credit limit of one of my credit cards. I have a general idea of my credit limits, but I do not know all of them exactly off the top of my head. This is something that most people would not have knowledge off the top of their head. The representative stated I would receive an email in a few moments. This email never arrived.

On February 3, 2023, a ACH debit of $500 was made from the account that I designated for the opening deposit.

On February 15, 2023, I received an adverse action notice February 4, 2023, stating that they were unable to verify my identity.

On February 15, 2023, I reached out to Service CU via telephone and requested assistance setting up an online login. The representative directed me to send an email, which I did and I received a reply on February 17, 2023 requesting additional information. I have not yet replied to this email.

On February 22, 2023, I received an ACH credit of $500 to the account that I designated for the opening deposit.

I can appreciate that they were unable to verify my identity, even though I provided extensive documentation and was able to properly answer questions regarding my credit report. It is inappropriate then when they declined my application, they still debited my account, did not clearly state that I didn't have an account on February 15, and additionally they did not return my funds for 19 calendar days.

In any case, their customer service was extremely lacking and I'd recommend not doing business with them.

Tony Montana

That's why I bank with a small local credit union, Great Customer service. Had to go there for a specific bank statement. Everyone is awesome at this location. Highly recommend Service FCU for all your banking needs.